Your Security is Extremely Important to Us

Remote Repair guarantees the security of your PC while connected

Allowing access to your computer over an internet connection might make some people nervous. We understand this and we have worked hard to ensure that the techniques we use to access your computer for troubleshooting and repairs do not open your systems to potential access by unwanted visitors.

The system we use, LogMeIn Rescue, is designed to allow a connection directly between your computer and ours. The connection is only established when you allow us to visit. No unwanted visitors can access your computer without your permission.

LogMeIn Rescue:

• Requires that you must permit Remote Repair to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
• You can choose to terminate the Remote Repair session at any time
• All traces of the Remote Repair visit disappear from the your PC when the session is finished

Our State of the Art Security Includes

• End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation
• Multi-level, permission-based access
• Auto-revocation of access rights when session is terminated
• MD5 Hash for enhanced security and traceability with file transfers
• Hosted at a leading, carrier-grade data center with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring