How Does Remote Repair Connect to Your PC?

The tool we use, LogMeIn Rescue, opens the door

Remote Repair uses a software tool called LogMeIn Rescue to establish a remote connection to your computer. We respond to your request for service through a high-speed internet connection.

With your permission, a small file is downloaded to your computer from LogMeIn.com. Once installed, this small application, or Applet, creates the interface between our pc and yours so we can see exactly what's happening with your computer and provide solutions. Once the Remote Repair is complete, the Applet automatically removes itself from your PC.

Once the connection is established between Remote Repair and your computer, we are able to see your desktop exactly as you do, and initiate scans and software checking to locate and repair problems.

From your side, you'll see the experienced Remote Repair technicians checking your systems - your mouse pointer will move around the screen, system windows will open and software will be run directly on your computer by Remote Repair.

Some of the features of our LogMeIn Rescue system include:

• Interactive Chat and detailed Session History
• Prompts to permit or deny Technician access to all functions
• File Transfer to the Technician
• Ability to stop Remote Control or disconnect at any time

For Remote Repair, your system must have:

• Windows Vista, XP & Server 2003 (all including 64-bit); Windows 98, ME or 2000
• Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)